Pet Insurance Claims Team

Our expert team of veterinarians and customer service professionals goes beyond claim assessments to deliver seamless, customer-focused experiences while fostering strong client relationships. We prioritize efficiency, accuracy, and transparency to ensure a smooth, hassle-free claims process from submission to settlement. With deep expertise in client and customer management, we proactively engage with stakeholders, handle complaints efficiently, and build lasting trust to enhance customer retention. Our specialists carefully review clinical histories, invoices, and policy details to determine coverage eligibility, ensuring fair and accurate claim settlements while preventing fraud. Skilled in Pre-Authorisation approvals, claim audits, dispute resolution, and collaboration with underwriters and premium administrators, we consistently deliver fast, reliable decisions. Backed by real-time performance monitoring and optimized workflows, we maintain a 99% SLA and KPI consistency—ensuring a stress-free, high-precision claims experience for your clients.