Pet Insurance Claims Team

Our team of expert veterinarians goes beyond claim assessment—we deliver seamless, customer-focused experiences while building strong client relationships. We are committed to efficiency, accuracy, and transparency, ensuring a smooth, hassle-free claims process from claim submission to settlement. With deep expertise in client and customer management, we proactively engage with stakeholders, efficiently handle complaints, and foster long-term relationships to enhance customer retention. Our team includes veterinarians and customer service representatives who carefully review pet clinical histories, invoices, and policy details to determine coverage eligibility. Their goal is to ensure fair, accurate claim settlements while proactively preventing fraudulent claims. Our veterinary specialists also excel in Pre-Authorisation approvals, claim audits, swift dispute resolution, and seamless collaboration with underwriters and premium administrators for fast, reliable approvals. We maintain an impressive 99% SLA & KPI consistency, leveraging real-time performance monitoring and optimized workflows to uphold the highest standards in claims processing. Trust us to handle your pet insurance claims with care, precision, and a customer-first approach—ensuring a smooth, stress-free experience for your clients.